Voice Solutions

Posted Sat, 07/03/2010 - 22:44 by invadmin

CTI Voice Solutions, powered by MitoTec, consist of business-class phone services that save money while giving you the business-class features your company needs to grow. A flexible service combined with a reliable voice-optimized network and best-of-breed customer support powered by the MitoTec Platform gives everything needed to ensure the worry-free operation of your IT infrastructure.

Voice solutions include fully-loaded services and flexible packages that come standard with all the voice business basics needed, plus the option to add more than 30 productivity-enhancing products to an already robust line-up. Voice Services provide customers access to employees at a moment’s notice and offer a variety of calling features like find-me-follow-me, call forwarding and three-way calling. Voice services utilize SIP, the universal standard in digital voice technology, providing superb voice quality and unparalleled features and flexibility. Users have the flexibility to use IP Phone handsets at remote locations and retain a valid phone number or extension on the company phone system, routable either via direct dial, inter-office extension, or via the main number while maintaining E911 compliance.

Advanced Voice Platform Features Include:

  • Find Me/Follow Me/Simultaneous Ring
  • Unified Messaging: Voice Mail to Email
  • Fax to Email
  • Email to Fax
  • Conference Bridging
  • Auto Attendant Capabilities
  • Direct Dial (DID) and/or Extension Dialing
  • Number Forwarding and Number Porting
  • Flexible and Robust Web Portal for setting Call features
  • Advanced Call Reporting and Call Monitoring/Recording
  • Click to Call (with Microsoft Integration)
  • Operator Soft Console for Call Monitoring and Drag-and-Drop Call Transfers
  • Call Recording
  • Call Detail Records and a Full Reporting API

Additional Benefits Include

  • Flexible for internal office users, as well as mobile and remote users – Inter-office dialing and direct lines work anywhere with IP connectivity
  • 24x7x365 technical support and proactive network monitoring of network elements
  • Monthly preventative maintenance for the system
  • Unlimited local and nationwide calling
  • Number Forwarding and Number Porting