Voice Platform Overview

Posted Sun, 07/04/2010 - 12:26 by invadmin

CTI’s digital voice platform allows service providers to quickly add a white-label, fully-branded voice offering to their broadband service – with no capital expenditures. Platform Administration

All six of the core platform components are unified through inVision’s logic layer, providing a seamless back-office experience through the Administrator Web Access Portal. This portal is where operators do everything from creating new products to provisioning new customers and performing all technical and customer support functions. CTI’s fully-integrated platform saves operators time and money by decreasing management overhead related to voice services.

Integration

CTI offers service providers a single XML Application Programming Interface (API) with over 300 services as well as a standardized set of data feeds. Leveraging CTI’s API and data feeds enable service providers to seamlessly integrate voice administration, provisioning, and support functions with existing back office Operational Support Systems (OSS) and Billing Support Systems (BSS); helping to maximize automation of processes, reporting and scalablility.

End-User Self Support.

CTI also offers service providers a fully-branded End-User Portal that customers may access to manage their voice account, view call reports, add new products & services, modify their call handling preferences and much more.