Unified Messaging

Posted Sat, 07/03/2010 - 23:09 by invadmin

CTI Unified Messaging Services uses the industry standard SIP protocol to provide a server platform for voice messaging, instant messaging, video calling, fax and voice mail retrieval through email.  Built on a scalable and reliable High Availability architecture, the Unified Messaging application is designed to grow along with your business while ensuring that your customers experience minimal downtime.

By using SIP clients enabled for multimedia sessions in conjunction with the Unified Messaging Services, users are able to employ voice, video and text messaging sessions simultaneously through one central applications server.  This powerful application can also be combined with Outlook-integrated SIP clients such as the CounterPath eyeBeam to provide one-click dialing from Outlook contact lists.

The Unified Messaging Services also provide T.38 fax capabilities.

The SNAPsolution End-User Portal for the Unified Messaging Services includes the ability to manage all user voice messaging, including voice mail recording, retrieval and forwarding.  The ability to configure voice mail retrieval through email is also provided through this portal.  When enabled, voice mail notification is sent to the user-provided email account as a link to a voice mail message.

In addition to standard SNAPsolution User Portals provided with the Unified Messaging Services, inVision will integrate with third party portals or provide custom portals at the request of a customer.

The following is a complete list of the functionality of the SNAPsolution User Portals for Unified Messaging Services

Admin Portal

  • Customer Domain Portal Funcitonality
  • Service Provisioning
  • Dial Planning
  • Application Configuration
  • Call Routing
  • Voice Mail Administration
  • System Health Monitoring
  • System Statistics
  • Back Up and Restoration
  • Domain Configuration and Management
  • System Level Call History
  • Call Rating and Billing Configuration
  • CDR Export
  • IVR Prompt Recording

End-User Portal

  • Web Retrieval of Voice Messages
  • Voice Message History
  • Voice Message Listen, Save, Delete
  • Voice Message Forwarding
  • Voice Mail Message Recording and Delivery

Third-Party Messaging Portal

  • CTI will integrate to your chosen Third Party Messaging Portal