Hosted Voice

Posted Sat, 07/03/2010 - 22:47 by invadmin

CTI Hosted Voice Services leverages industry standard SIP and provides innovative telephone functionality for Residential, SOHO, MDU and Enterprise users. A flexible service combined with a reliable voice-optimized network and best-of-breed customer support powered by the MitoTec Platform gives everything needed to ensure the worry-free operation of your IT infrastructure.

Highlights:

  • Complete set of innovative IP PBX features
  • Flexible partitioning of domains
  • Customizable IVR
  • High availability and Scalability
  • Convenience of Unified Messaging
  • Web Portals for all system user levels
  • Multi-tiered rating and billing

Key Features

Virtual Office Audio Conferencing Time of Day Feature Control
Find-Me/Follow-Me, One Number Service Automatic Call Distribution XML Interface
E911 and CALEA Support Hunt Group Functions Firewall & NAT Traversal
Click-to-Call Call Queuing Functions Customizable Web Portals
Programmable Voice Mail, IVR & Auto-Attendant IM Server SIP Clients
Presence Video Telephone Server

There are multiple web portals available to the users and administrators of CTI IP Centrex Services. With the SNAPviews web portals, configuration and management are simple and straightforward. Each user level within the application, from end-user to NOC Engineer, has a distinct web portal to address the diverse features of the application.

The following is a list of the functionality provided by each of the SNAPviews web portals for CTI IP Centrex Services.

User Portal

  • Click to Call
  • Domain & Personal Phonebook
  • Find-Me/Follow-Me
  • Personal Call History
  • Call Forwarding & DND
  • Manage & Send Voicemail
  • Manage & Record Greetings
  • Manage Account Settings
  • Prepaid Account Balance

Front Desk / Operator Portal

  • Call Queue Management
  • Hunt Groups
  • Automatic Call Distribution
  • Call Hold & Transfer
  • Call Park
  • Call History

Domain Portal

  • End-User Provisioning
  • Auto Attendant Configuration
  • Directory Configuration
  • Device Provisioning
  • Device Monitoring
  • Voice Mail Administrationr
  • Music on Hold Configuration
  • Hunt Group and Call Queue Management

LEA Portal

  • CALEA Capabilities
  • Call Recording
  • Call Monitoring

Admin Portal

  • Superuser Capabilities